A Study of Job Motivation, Satisfaction, and Performance Among Bank Employees in Lebanon.
The aim of this thesis is to study to what extent motivation and job satisfaction affects the performance of bank employees in Lebanon, in addition to the level of importance of the employees’ satisfaction in the financial sector. Therefore, we elaborated seven hypotheses. The first hypothesis indicated that there is a positive relationship between job motivation and job performance. The second hypothesis indicated a positive correlation between job satisfaction and job performance. As for the third, it suggested that Job motivation and job satisfaction positively predict job performance among bank employees. The fourth hypothesis states that gender predicts job performance of bank employees. In addition, the fifth hypothesis suggested that there is a negative correlation between age and job performance. Moreover, the sixth hypothesis states that there is a positive relationship between salary and job performance. Last but not least, the seventh suggests that there is a negative correlation between stress and job performance. For our hypotheses authentication, primary data was collected by using a quantitative method. In fact, we performed an inquiry by surveying 200 employees from the top 5 banks in Lebanon through a questionnaire formed by closed questions and modulators. While completing the empirical study, we concluded that JSat and JMot play an important role in job performance of bank employees. Moreover, age and gender does not significantly have any effect on their job performance. Furthermore, we found that salary and stress strongly affect the job performance of the bank employees.
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